With the Swann security app you can create a custom, fully integrated security system that’s great for small businesses, homes, apartments. The 24/7 toll-free number in AUS is 1800 788 210.Swann Security App - Peace of Mind In the Palm of Your Hand We welcome you to log your issues with our tech support, as they can ask additional questions to help us isolate your issues. We have shared this with our app development team for further investigation and if we can see the issues you describe, we will address this as quickly as possible with the next app release. Hi Mickey1380, I'm sorry for the issues you have experience with your Swann security system. It would be great if you could fix this as it is really frustrating. Otherwise I am viewing live view and it’s no longer live because nothing is moving and it’s totally frozen. Alternatively I get a retry link which doesn’t work, I have turn the phone back to portrait, wait for the images to load again, and I try again. This will either freeze my phone entirely (either with the last picture stuck on the screen) or I have to close the phone and wait about 1min to turn the phone back on. This is a good app to see what’s going on however I find that I get a 30 sec window of viewing in wide screen (rotating my phone), and putting it on HQ to actually see details, before either it stops live streaming with a error of ‘live view from device has stopped’. Could you please contact me on and we will do our best to assist. Many of our development team are also based in Australia like yourself, and we would like to try and work directly with you to try and troubleshoot the issues you're experiencing. Thank you for your detailed review and sorry to hear you are having issues with our cameras. The Ethernet option is definitely preferable as getting a good wifi signal through double brick walls is no good. Is it possibly that the iPhone and the app are not 100% compatible? Is there another way to resolve this annoying problem in what otherwise is a good system. Sometimes deleting and re installing the app fixes the issue but not always. SWANN DROPBOX COST OFFLINESometimes when a camera goes offline it will connect via the app, but if after 3 days it remains offline, then I disconnect it and try to re - pair. Presently one of the Alert cameras is offline and won’t re-pair. The iPhone had no trouble seeing the camera’s wifi signature, but the app still says “ unable to connect “ I have eight cameras, 4 are Spotcam and are connected via the Ethernet cable and 4 are Indoor Alert types. My wifi is via a Deco nest system throughout the house. SWANN DROPBOX COST MANUALI get board after an hour trying both normal and “ manual “ pairing approaches. Still finding that the major problem is re-pairing a camera when it stays offline. I’m running the current 2.17 Alpha test app. Consult with your mobile service provider regarding the use of a video streaming app and how it may affect your plan.įor assistance with this app, contact Swann Tech Support – If you exceed any plan limits you may incur additional usage charges. SWANN DROPBOX COST DOWNLOADWhen using 4G/5G, the video from your Swann device may be considered "downloads" by your phone service provider and could contribute to any download limit your phone data plan may have. Note: This app uses a data stream that will connect to your Swann system via 4G/5G or Wi-Fi. This page will be updated as new compatible products are released. Please note that other Swann CCTV and IP camera models will not work with this app. Swann’s wired security systems, including all of our latest DVR and NVR series, now work seamlessly with wireless solutions such as Swann's new range of Indoor and Outdoor Wi-Fi security cameras.Ī list of products that work with this app can be found here: With Swann Security, everything is controllable via this single app.
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